Hyper Lucky Casino Responsible Gambling
At Hyper Lucky we take responsible gambling seriously. We want you to enjoy playing while keeping control of your activity and your spending. This page explains the tools and guidance we offer to help Canadian players manage their play safely and responsibly.
Player protection principles
We believe safe play starts with clear information and accessible controls. We aim to make limits and account tools easy to find and to provide timely support if you need to change your settings. Our approach is practical and non-judgemental—your wellbeing comes first.
Activity-control tools
You can manage your account activity using a range of controls. If you need help setting limits or choosing the right options, contact support and we will guide you through the available choices.
Deposit limits
Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be adjusted by contacting support, and any change may take a short time to take effect to help prevent impulsive increases.
Loss limits
Loss limits let you cap how much you can lose over a chosen period. These tools are designed to keep play within a budget you are comfortable with and reduce the risk of chasing losses.
Time limits and breaks
Use session time limits and reality checks to remind yourself when to take a break. You can also take temporary account breaks for a set period if you need time away from gambling.
Self-exclusion
If you feel you need a longer break, self-exclusion options are available. Self-exclusion can be used to lock your account for a timeframe that suits you; contact support to start the process and to discuss any questions about reactivation or closure.
Recognizing signs of problematic behaviour
Watch for common warning signs such as changes in sleep or work patterns, increased spending, chasing losses, borrowing to gamble, or hiding activity from family or friends. Noticing one or more signs is a signal to review your limits or seek support.
Tips for maintaining control
- Set strict deposit and loss limits before you play and stick to them.
- Use session timers and log out regularly.
- Budget for gambling as entertainment, not as a way to make money.
- Avoid gambling when feeling stressed, upset or under the influence of alcohol.
- Talk to someone you trust if gambling starts to feel out of control.
Professional help and further support
If you need more help than account tools provide, consider contacting local support services or a health professional. For account-level changes, email us at [email protected] and our team will assist you with limits, self-exclusion, or account closure options.