Privacy Statement
This Privacy Policy explains how we collect, use, store and protect personal information when you use Hyper Lucky. We respect your privacy and aim to be clear about the data we hold, why we hold it and how you can manage it. If you have questions, you can reach our team through the site or by email at [email protected].
Types of data we collect
Personal data
When you register an account or contact us we may collect personal details such as your name, date of birth, email address, phone number and postal address. We may also collect identity documents and verification information when required for account verification, withdrawals or to comply with legal obligations.
Technical data
We gather technical information about your device and connection, including IP address, browser type, operating system, device identifiers and usage data. This helps us deliver the site, secure your account and improve performance on mobile and desktop.
Transactional data
We store records of deposits, withdrawals, bets, game activity and payment method details so we can process transactions, manage balances and handle disputes. Transaction histories are kept to support account management and security reviews.
How we use your information
We use personal and technical data to provide the online casino and betting services, process payments, verify identity, prevent fraud, respond to support requests and comply with legal and regulatory requirements. With your consent we may send service messages, account updates and promotional offers. You can opt out of marketing at any time.
Data protection practices
We protect your information using industry-standard security measures such as encryption in transit and access controls. Access to personal data is limited to authorised staff and service partners who need the information to perform their duties. We regularly review our security procedures and require contracts with third parties that process data on our behalf.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, analytics and optional marketing. Cookies help remember preferences, keep you logged in and measure site performance. You can manage cookie preferences through the cookie banner, your browser settings or device controls.
User rights
You have the right to access, correct or request deletion of your personal data, and to object to or restrict certain processing. You may request a copy of your account data or ask us to update incorrect information. To exercise your rights please contact [email protected] or [email protected]. We will respond and work with you to resolve requests.
Access, correction and account closure
You can update basic account details by signing in and editing your profile. For more complex requests, including account closure or data export, contact [email protected]. We may need to verify your identity before making substantive changes to protect your account and comply with legal obligations.
Information sharing and third parties
We share information with service providers that support payments, game delivery, hosting, analytics and fraud prevention. We may also disclose data when required by law or to protect our rights. Hyper Lucky is operated by BrightSky Limited; operational partners may need access to data under contract and confidentiality safeguards.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified by email. Continued use of our services after changes take effect means you accept the updated policy.